Need help?
Frequently Asked Questions
Quick answers about Slovic, orders, shipping, returns, and support. Still stuck? Email us at care@slovicfitness.com.
About Slovic
Slovic is an Indian fitness brand focused on home gym and sports equipment — including pull-up bars, dumbbells, resistance bands & tubes, steel shakers, swimming accessories, kick scooters, and more. Our mission is simple: Gym Ghar Lao — bring quality training gear into every home.
Slovic Fitness is based in Gurugram, Haryana. Our customer care address is Business Park, M3M Urbana Premium, 3rd Floor, Tower B, Sector 67, Gurugram, Haryana 122101.
Yes. For wholesale, commercial, or bulk orders, and for GST invoices, please use our B2B enquiry page or email care@slovicfitness.com with your requirements.
Orders & Payment
Browse our collections, add products to your cart, and checkout. You can pay online (prepaid) or choose Cash on Delivery where available. You’ll receive an order confirmation by email/SMS after your order is placed.
We accept major online payment methods at checkout (including cards and other options shown in Shopify checkout), as well as Cash on Delivery (COD) on eligible orders. Prepaid orders get free shipping; COD orders include a nominal ₹50 fee.
If your order has not yet been shipped, contact us as soon as possible at care@slovicfitness.com or call +91-95825 00791 (Monday–Saturday, 10:00 AM – 6:00 PM). Once the order is handed to our delivery partner, changes or cancellations may not be possible.
After your order is dispatched, you’ll receive a unique tracking link by email/SMS. You can also use Order Tracking from our website footer or Support menu to check your shipment status.
Shipping & Delivery
Prepaid orders ship free — no shipping or handling fee. COD orders include a nominal ₹50 Cash on Delivery fee. Full details are in our Shipping Policy.
We typically hand orders to our delivery partner within 1–2 business days (Monday–Friday). For most serviceable pin codes, we aim to deliver within 7 days. Delays can happen due to weather, strikes, remote locations, or stocking issues — you’ll still get a tracking update once the order ships.
Our primary shipping focus is India. For international or special delivery requests, please contact care@slovicfitness.com before ordering so we can confirm availability and timelines.
Please inspect your package on delivery. If an item is defective, damaged, or incorrect, contact us immediately at care@slovicfitness.com with your order number and photos so we can evaluate the issue and make it right.
Returns & Refunds
We have a 7-day return policy from the date you receive your item. To be eligible, the item must be unused, with tags, in original packaging, and you’ll need proof of purchase. Start a return by emailing care@slovicfitness.com — do not send items back without approval. Full details: Refund Policy.
If the correct product and size were delivered, the item is not eligible for return or refund. Returns are also not accepted for preference reasons (for example, “did not like the product,” quality feel, or expectation mismatch after delivery). Sale items and gift cards are non-returnable. Custom or special-order products may also be excluded.
Once we receive and inspect your return, we’ll notify you if the refund is approved. Approved refunds are issued to your original payment method. Banks or card issuers may take additional time to post the credit to your account.
The fastest option is to return the eligible item (if accepted under our policy) and place a new order for the product you want. Contact care@slovicfitness.com for help with the return process.
Products & Warranty
We sell home fitness and sports gear including pull-up bars, dumbbells, resistance bands & tubes, steel shakers, yoga accessories, swimming accessories, balls, cricket gear, kick scooters, and related training equipment. Browse all collections or Shop All from the main menu.
Warranty coverage varies by product. For warranty claims or questions, visit our Warranty page or email care@slovicfitness.com with your order details and product information.
Always follow the product instructions included with your order. For doorway bars, ensure the frame and measurements match the stated size range, and never exceed the listed weight capacity. You can also find setup and training guides on our blog.
Customer Support
Email care@slovicfitness.com or call +91-95825 00791, Monday–Saturday, 10:00 AM – 6:00 PM. You can also reach us via our Contact Us page.
No — you can checkout as a guest. Creating an account makes it easier to track orders, save details for faster checkout, and manage your purchases.
We respect your privacy and use your information only to process orders and improve your shopping experience. See our Privacy Policy and Terms & Conditions for full details.











