Refund policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
Orders placed during events like "Buy 1 Get 1 Free" are not eligible for return & exchange.
To start a return, please contact us at care@slovicfitness.com
. If your return is accepted, we’ll send you a return shipping label, along with detailed instructions on how and where to send your package.
⚠️ Items sent back to us without first requesting a return will not be accepted.
For any return-related questions, feel free to reach out to us anytime at care@slovicfitness.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Returns & Customer Preference
- If the correct product and size have been delivered, the item will NOT be eligible for return or refund.
- If the product is not liked after delivery (including concerns related to quality, feel, or expectations), returns and refunds will NOT be accepted.
👉 This is important because many return requests come under "did not like the product" — which is not a valid return reason as per our policy
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If you are shipping an item over ₹ 4000, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.